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Web Survey Bibliography

Title Employing Online Market Research To Acquire, Retain And Grow Customers
Year 2001
Access date 20.04.2004
Abstract In an increasingly competitive global economy, it is imperative to know your customer’s needs, preferences and purchasing habits better than ever. Attend this session and learn how one organization is using online market research to create and deliver more customer value. Key points include: Why Internet and web based research was chosen to address methodological shortcomings in an increasingly mobile Business to Business (B2B) respondent environment; How to improve research processes using Six Sigma methodologies to decrease variance in data quality; Cost efficiencies and control over sources of non-sampling error that can be addressed in an online research environment; How online research can assist in data reporting and corrective action processes; Dangers to watch for when transitioning to web based research; Why mixed methodology data collection is still necessary even in the world of the web.
Year of publication2001
Bibliographic typeConferences, workshops, tutorials, presentations
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Web survey bibliography - 2001 (57)

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